Glossary of Terms
By understanding these common business terms, small business owners can better prepare
themselves to handle business tasks, understand best practices and build a strong financial future for their
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Accounts payable: The money that a company owes other people or businesses.
Accounts receivable: The money that other people or businesses owe to a company for goods or
services the company delivered.
Accrual basis: An accounting method where a business records revenue and expenses when a bill is
sent or received. By contrast, with the cash basis method, a business records revenue and expenses when the money
physically enters or leaves the business’s account.
Actuary: A professional who determines annual employee liability related to specific pension
Advertising: A means of communicating with customers about a service or product. Advertising is one
aspect of marketing and is usually a paid form of messaging designed to improve sales. Advertising can be short-term
or ongoing, but usually requires a financial investment.
Angel investors: Individual investors who tend to focus on helping businesses that are just starting
out with relatively small investments (less than £100,000). Angel investors may want to receive partial ownership in
the company in return for their investment, but they tend to take a less active role in running the company than
some other types of investors (such as venture capitalists).
Asset: Something of value that’s owned by an individual or business. A small business’s assets may
include the money in its bank accounts, its inventory and equipment. If a business is owed money (i.e., has accounts
receivable), those may also be considered assets.
Balance sheet: A snapshot of a business’s finances. The balance sheet shows the business’s total net
worth (its assets minus liabilities with liability, defined as a company's legal financial debts or obligations
during the course of operating a business,) at a specific point in time. The business’s net worth is also called
equity or shareholders’ equity, which is the difference between total assets and total liabilities.
Bankruptcy: Bankruptcy is a legal process that can allow an individual or business to either clear
its debt or negotiate a new repayment arrangement with its creditors. The process starts with a petition filed by
the debtor, or sometimes on behalf of creditors. The debtor's assets are measured and evaluated, and they may be
used to repay a part of the outstanding debt.
Bereavement leave: Time off given to an employee due to the death of someone close to them, usually
a family member.
Board of directors: For small businesses, this is a recognised group of people who contribute their
ideas and opinions to help guide and oversee an organisation. For larger businesses, a board of directors is a group
of individuals elected by the company’s shareholders to represent the shareholders.
Bonds: A loan that’s typically taken out by corporations or governments. The borrower may pay the
lender interest during the bond’s term, and then repay the original loaned amount at the end of the term, when the
Bootstrapping: Funding a business with personal savings or assets. Bootstrapping lets a business
owner avoid paying financing fees or interest and retain complete control over the business.
Break-even point: The point when a business’s sales cover its costs. The break-even point can be
calculated in terms of the number of products the business needs to sell, or the amount of money the business needs
to make from the sales.
Budget: A budget is a financial plan used to track the income and expenses of a business.
Business costs or expenses: Business costs, also called business expenses, are all the costs
associated with running a business. These could include fixed expenses, which stay the same from month to month,
such as rent, salaries and insurance. Many businesses also have flexible expenses, which change from month to month,
such as payroll or supplies.
Business credit: Credit that’s established in a business’s name. Building good business credit can
help owners secure a loan or line of credit for the business with good terms, save the business money on insurance
and make it easier to negotiate with vendors.
Business credit report: Credit bureaus collect and organise information on different businesses,
including the business’s history of paying bills. Companies can purchase another business’s credit report before
deciding to lend the business money or work together.
Business credit score: There are various business credit scores that turn the information in a
business credit report into an easy-to-understand score. Generally, a higher score means a business is more
creditworthy. Having high credit scores could make it easier to get a loan or line of credit with good terms.
Business entity: An organisation that one or several people create. A business entity can be legally
separate from the people who created or run the business. As a result, the business entity can have its own assets
Business interruption insurance: Insurance that can cover a business’s lost income from certain
problems such as theft or natural disasters.
Business owner’s policy: A policy that combines several of the typical small- and medium-sized
business insurance options into one policy.
Business plan: A business plan is a written document that can act as a roadmap for a company. It
generally includes an overview of the company, its finances, its products and services and an analysis of its
industry and competitors. A business plan can help business owners plan for the future and may be a requirement when
applying for a business loan.
Capital expenditure: Also known as a capital expense, or capex for short, a capital expenditure is
the money a business spends to buy, maintain or upgrade assets that will help the business for more than a year.
Buying or improving a building, furniture or office equipment are examples of capital expenditures.
Cash basis: An accounting method where a business records revenue and expenses when the money enters
or leaves the business’s account. By contrast, with the accrual method, a business records revenue and expenses when
a bill is sent or received.
Cash flow: The total amount of cash and cash-equivalents flowing in and out of a business.
Cash flow statement: A financial statement that can show a business’s cash flow over a certain
period of time. Creating and reviewing cash flow statements can help business owners manage the company’s money.
Cash in bank: The total amount of funds a company has in its bank accounts.
Cash on hand: The amount of money that is immediately available to the business.
Cash position: The amount of money that a business has in its accounts and other assets that could
easily be sold for cash. A strong cash position allows a company to pay its expenses and have money left over to
invest in business opportunities.
Chargeback: When a card transaction gets reversed after a customer disputes the transaction.
Collaborative work environment: A workplace where all employees work together toward a common goal
and feel invested in the success of the business.
Collateral: Something offered as security when taking out a loan. A lender may be able to take the
collateral if the borrower doesn’t repay a loan. For example, if you borrow money to purchase a vehicle, the lender
may be able to take the vehicle if you don’t repay your auto loan.
Common stock: Owners of a corporation may receive common stock or shares in the company. These
represent how much of the company the person owns. For example, if a company has 1,000 shares and a person owns 500
shares, then the person owns half of the company. Ownership is often electronically tracked today, but at one time
companies printed physical stock certificates. Business owners may be able to sell stock in their company to raise
Company values: A list of key characteristics that describe a business. The values outline how the
business owner wants the company to be seen, the employees to feel and be treated and how the company hopes to
affect its community.
Compensation package: The combination of salary and benefits, such as health insurance, paid time
off, or employee stock purchase programmes, that an employer offers to a potential employee.
Competitive pricing: When a business sets its prices based on what the competition charges.
Compound interest: Interest calculated on the principal amount as well as on the accumulated
interest of previous periods. Often described as “interest on interest,” compound interest is one reason experts
recommend individuals start saving for retirement as early as possible.
Contribution margin: The sale price of a product minus the cost of creating the product. If it costs
£5 to make a product that a business sells for £13, the business’s contribution margin is £8.
Contribution margin ratio: To calculate a business’s contribution margin in terms of a percentage,
divide the business’s contribution margin by the product’s price. If a company sells a product for £13 and its
contribution margin is £8, the contribution margin ratio is 8/13, or 61.54%.
Corporation: Like individuals, they can purchase land, commit crimes and be sued by others. Small
business owners may want to create a corporation to separate their individual finances and responsibilities from the
business’s finances and responsibilities.
Cost of goods sold: The cost of direct labour and direct materials used to create a product or
complete a service.
Cost per action (CPA) advertising: Also known as cost per conversion, this type of advertising
requires a business to pay only when someone takes a specific action, such as signing up for an email list or buying
Cost per mille (CPM) advertising: Also known as cost per impression (CPI) advertising, this type of
advertising requires a business to pay a fee per thousand views an ad gets on websites or social media channels,
whether or not the viewer clicks on the ad.
Cost-plus pricing: A pricing strategy that involves calculating a company’s expense to create a
product and then adding a markup to determine the sale price.
Credit card: Payment cards that connect to an account with a credit limit. You can make purchases
with a credit card until your balance reaches your credit limit, and you can pay for those purchases later. If you
don’t repay your balance in full when your bill is due, the remaining balance will be carried over to the next
purchase period and start to accrue interest.
Credit report: Credit bureaus collect and organise information on individual consumers and
businesses to create credit reports. These reports may contain your history of paying, or failing to pay, debts.
Many creditors will review a credit report before making a loan. Credit reports are also the basis for consumer
Credit limit: The maximum amount of money that can be borrowed on a credit card or line of credit at
Crowdfunding: Some businesses are financed by crowdfunding, which involves collecting donations or
investments from many people — usually online. There are three basic types of crowdfunding:
- Donation. When someone invests in a business without an expectation of receiving anything in
- Rewards. When someone receives a “reward” once the fundraising goal is reached, such as a free
- Equity. When someone receives equity (ownership) in a company or venture in exchange for their
Current liabilities: A business’s debts or obligations, which include wages, taxes and accounts
payable. Usually, current liabilities are due within a year.
Customer list: A list of customers for a business. This list can be used to maintain a good
relationship with customers and generally contains contact information such as names, email addresses and phone
Debt load: The total of all the money a business owes other people or businesses.
Debt-to-income ratio (DTI): The debt-to-income (DTI) ratio is a personal finance measure that
compares an individual’s or business’s debt payments to its overall income.
Deductible: The amount of money you pay out of pocket before your insurance policy covers any costs.
Defined benefit retirement plans: A defined benefit pension plan is a type of plan in which an
employer promises a specified pension payment. Payments are calculated using a formula based on the employee's
earnings history, years of service and age.
Delegation: When a business leader assigns projects or tasks for other employees to complete.
Deposits: Funds placed in a bank account.
Depreciation: A lessening in the value of an asset over time.
Direct labour costs: The total labour costs associated with creating a specific product or services.
Include business expenses for employee benefits, such as health insurance, and payroll taxes in direct labour costs.
Dividend: A payment made to shareholders (i.e., owners) of a corporation. With a small business,
dividends are often paid from the business’s net profits.
Domain name: A website address, also known as a URL. A domain name is a human readable form of an IP
address. In function, it is the destination that can be typed into a web browser in order to visit a website, such
Due diligence: The practical steps to understand a business by a prospective buyer or investor. This
generally takes the form of an investigation or audit.
Emergency fund: Money that a business owner saves to help cover unexpected costs that come with
running a business.
Employee handbook: A handbook offered by some businesses that outlines company mission, procedures,
benefits and rules for employees.
Equity: In business, equity is ownership and someone who has equity in a company owns part of that
company. Two business partners who own equal parts of a business both have an equal amount of equity in the company.
If the business is a corporation, the owners’ equity is called shareholders’ equity and shareholders receive shares
or stock. Someone who owns half of a corporation’s stocks owns half the company.
Estimated taxes: Self-employed people may have to make estimated tax payments twice a year if their
income tax payments aren’t withheld and paid from their wages.
Executive summary: A portion of a business plan that provides an overview of a business, the
industry it’s in and the business’s potential.
Expenses: Money that a business spends. Many businesses have a variety of one-time expenses, such as
purchasing equipment, and ongoing expenses, like utility payments or rent.
FIFO approach: With the first in, first out (FIFO) inventory approach, a business tries to sell its
inventory in the same order it was purchased or created. Using this approach can help a company avoid selling old
products that may be damaged or expired.
Financial projections: A prediction about a business’s future revenue and expenses.
Financial statements: A report, often presented in a spreadsheet, of a business’s financial
activity. The three main business financial statements are income statements, balance sheets and cash flow
Fixed assets: Long-term assets that aren’t easily converted into cash. These could include property,
physical infrastructure and equipment.
Flash sales: Short-term sales that create a sense of urgency among customers. Typically, flash sales
target a wide range of potential customers, are marked by low prices and are backed by a large inventory to meet
General liability insurance: This coverage is designed to help protect a company if someone else, or
someone else’s property, is damaged by the business or on the business’s property.
Gross income/profit: Sales (i.e., revenue) minus the costs of goods sold.
Gross wages: Total amount spent on employee wages before taxes, withholdings or benefits.
Income: Also called net profit, or sometimes simply profit, this is the total amount of money a
business earns after paying all its expenses.
Income statement: One of the three important financial statements used for reporting a company's
financial performance over a specific accounting period, along with the balance sheet and the statement of cash
flows. Also known as the profit and loss statement or the statement of revenue and expense, the income statement
outlines a company’s revenues and expenses during a particular period.
Indirect costs: Business expenses, such as rent, that help the business run but aren’t directly tied
to creating or offering a single product or service.
Insurance: Business insurance can help protect a business against a financial loss. In exchange for
making regular insurance premium payments, the insurance company will pay the business during a covered incident.
For example, some types of business insurance might help a business rebuild a store after a flood, cover the cost of
the damaged products and pay for the lost income while the business is closed.
Interest: The cost of borrowing money. Businesses may have to pay interest on a loan or line of
Inventory: The number of products a business has in its stores and warehouses. This may include
finished goods, works in progress and raw materials. Keeping track of stock levels is an important way to manage
costs, keep a business running smoothly and detect theft.
Invoice: A bill businesses send to customers upon selling a product or service. It may also be a
bill received from a supplier after buying products or services.
Invoice financing: Taking out a loan based on a business’s outstanding invoices.
Invoice factoring: A type of invoice financing in which a business sells its accounts receivable, or
invoices, to an outside company at a discount. Businesses may use this method to meet immediate cash needs.
Judgement: A court order that decides the result of a lawsuit. If you haven’t repaid a debt, a
creditor may be able to sue you and get a judgement from the court. The judgement could allow the creditor to ask
your employer to take money directly from your paycheck to repay the debt, or to ask a bank to pull the money from
your bank accounts.
Key performance indicator (KPI): A performance measurement to understand how a company, service or
product is performing.
Liabilities: Unpaid debts that the business owes an individual or business. Examples could include
unpaid taxes, loans, interests or wages to employees who have already earned the pay. An early payment for a product
or service could also be a liability because you could have to return the money if the order is cancelled or you’re
unable to supply the product or service.
Life insurance: This coverage can help your family, partners or employees in the event of your
death. It can help pay for funeral costs, ongoing living expenses, outstanding debt, continuing a family business,
financing your children’s education and protecting a spouse’s retirement plans.
Line of credit: A business line of credit gives the business the option to borrow money up to the
pre-approved credit limit. Having a credit line available could make it easy to quickly borrow money during an
Loan: An amount of money a business borrows and agrees to repay. A business may be able to take out
loans from banks, credit unions, online lenders and microlenders.
Loan principal: The initial amount of money borrowed when taking out a loan.
Loan principal payment: Total amount applied to a principal balance from a loan payment.
Long-term debt: Debts that a business expects to take longer than one year to pay off. Debt may mean
the amount owed on a loan or line of credit. Or, some businesses use debt when discussing every type of financial
obligation, including benefits owed to employees and product warranties.
Long-term disability insurance: Coverage that protects employees from loss of income in the event
they are unable to work for an extended period of time due to illness, injury or accident.
Loss leader: A product that a business sells at a competitively low price, sometimes for less than
the cost to make the product, to attract customers who may also buy more profitable products.
Market segment: A group of customers who share one or more characteristics. This term is often used
when a business plans its marketing and advertising strategies.
Mentor: An experienced and trusted advisor.
Merchant cash advance: An amount of money provided upfront in exchange for a percentage of the
business’s future sales. Merchant cash advances are often repaid on a daily or weekly basis, with the payment amount
depending on how much debit and credit card sales the business had. A merchant cash advance is generally an
expensive form of borrowing.
Minimum wage: The minimum amount employers must pay their employees as outlined in law.
Mission statement: A statement that explains what a business offers, how it does this and who it
helps. The mission statement captures the overall value of a company’s product or service.
Negative cash flow: When more cash leaves a business than comes into a business. Having negative
cash flow could be a sign that a business will have trouble paying for future expenses.
Net profit: Also known as income, profit and net profit after taxes. The net profit is the total
amount of money a business earns after paying all its expenses.
Net profit before taxes: A business’s profit minus operating expenses before paying income taxes.
It's sometimes called profit before tax or PBT.
Odd value pricing: When a business sells products with an odd value at the end, such as for £.99
instead of £1.00. Some customers view odd value prices as being more attractive.
Onboarding: The process of training a new employee about a business’s products and procedures.
Operating expenses: The ongoing costs of running a business. Operating expenses could include
salaries, rent and utilities.
Organisation chart: An organisation chart offers an outline of a business’s structure and records
each employee’s role and who they report to in the company.
Outside services: The amount of money paid for work done by subcontractors or other contractors.
Overtime: Time worked over an employee’s usual hours for which they are generally paid one and a
half times their usual hourly rate. Overtime is regulated by national, regional and/or local laws.
Owner’s draw: Payments to the owners of a small business (that’s not a corporation) taken from the
business’s net profits.
Owner’s equity: For small businesses that aren’t corporations, the owner’s equity or “net assets” is
the business’s total assets minus liabilities. For corporations, this may be called stockholders’ equity.
Paid time off: Days off during which employees receive pay, usually for holidays, vacations or
Partnership: Any business entity owned by at least two people. There are different types of
partnerships, including general partnerships (GPs) and limited partnerships (LPs). Each may offer different amounts
of legal and financial separation for the business owners or investors.
Pay per click (PPC advertising): Advertising on internet search engines or other websites where a
business pays a PPC service to display an ad when users search a related keyword, or alongside related content. The
business is charged each time someone clicks the ad.
Pay period: A recurring period of time over which employees’ time worked is tracked and they are
Pay schedule: A schedule that outlines how often employees are paid.
Payroll: The process of paying employees, including the amount and schedule by which they are paid.
Payroll taxes: Taxes that employers and employees must pay, which are often based on an employee’s
Penetration pricing: When a business sets a low price to enter a competitive market with a plan to
raise prices later.
Personal guarantee: A contract that a business owner may need to sign when borrowing money for a
business. The personal guarantee will make the business owner personally responsible for the debt if the business
can’t afford to repay the loan.
Phishing: When scammers pretend to be a trusted contact or company and email, call or mail someone
in an attempt to steal personal information.
Positive cash flow: When a business has more money coming in (revenue) than going out (expenses).
Premium: The amount of money a business pays for an insurance policy.
Prepaid expenses: A product or service a business has paid for but hasn’t completely used yet. For
example, a business might prepay for insurance or legal services.
Pre-tax contributions: Contributions made to a retirement plan before income has been taxed.
Price skimming: When a business sets a high price and lowers the price as the market changes.
Product-market fit: When a business finds a good product-market fit, it means that the business’s
target customers want and can afford the product being sold.
Profit and loss statement: One of the three important financial statements used for reporting a
company's financial performance over a specific accounting period, along with the balance sheet and the statement of
cash flows. Also known as the income statement or the statement of revenue and expense, the profit and loss
statement (P&L) outlines a company’s revenues and expenses during a particular period.
Profit and loss (P&L) projections: A forecast of how much money a business expects to bring in by
selling its products or services, and how much profit it expects to make from these sales.
Purchase order: The official confirmation of an order by a buyer who is committing to pay the seller
for a specific product or service in the future.
Raw materials: The materials a company uses to create a product. In a break-even analysis, the raw
materials may refer to the cost of the raw materials that are needed to create a specific product.
Retirement planning: A plan that outlines steps a business owner or employee can take to ensure
their income is secure and sufficient after they stop working.
Retained earnings: The amount of net income a corporation keeps to invest in future projects. A
corporation may be able to distribute its income by issuing a dividend to shareholders rather than retaining its
Return on investment (ROI): The percentage that a business gains or loses on an investment. The
basic ROI formula is (Return/Cost) * 100 = ROI.
Revenue: Revenue is the amount of money that a company earns during a specific period. It is the
gross income/profit figure from which costs are subtracted to determine net income. You can calculate revenue by
multiplying the price of goods or services by the amount or number of units sold. Revenue is also known as sales on
an income statement.
Salary: An amount of money or compensation paid to an employee by an employer in return for work
Sales: The income earned from products or services. This is also referred to as revenue.
Sales log: This log should include how much you sell per day, per week and per month, including the
date, type of product or service and the amount of each sale.
Search engine optimisation (SEO): The marketing technique of fine-tuning a website so that customers
will find a particular business when searching online. Search engines index and rank websites according to the
website’s content and the number of clicks the website gets. Using specific SEO techniques can help ensure customers
find a business and interact with the business’s content or sales page.
Seller financing: With seller financing, a buyer puts a down payment on the purchase of an existing
business, and then repays the seller the remainder of the money plus interest over time.
Shareholder: A person who owns shares of a company.
SMART goals: SMART goals are specific, measurable, attainable, relevant and time-bound. Creating
SMART goals can help keep businesses on track.
Sole trader: The default option for someone who runs a business without creating a business entity.
With a sole trader, there’s no legal separation between the business and the business owner. As a result, the
business owner could be personally liable (i.e., responsible) for every business expense, debt or lawsuit.
Start-up capital: The initial investment required to start a business. This includes funds to buy
equipment, purchase supplies, hire employees, rent a space, pay for licences and cover any other business expenses.
Stocks: Also known as "shares" or "equity," this type of investment gives the investor partial
ownership in the issuing corporation.
Succession plan: A plan for replacing yourself as the leader of your business when you leave the
business or retire.
Taxes payable: The total amount of unpaid taxes that a business will have to pay within the year.
Terms agreement: An agreement about how long a business has to pay a supplier after an invoice is
received. Net-30 terms means the business has 30 days, net-60 terms means 60 days, etc.
Tradeline: The name for an account on your personal or business credit reports. Each credit card,
loan or vendor agreement could be a separate tradeline.
Two-factor authentication (2FA): Two-factor authentication is a security measure available on some
types of online accounts. It can require you to take an extra step to sign in to your account from an unfamiliar
device. For example, you might have to copy a security code that’s sent to your phone or email.
Value proposition: A statement about how a business’s product or service is better than what the
competition offers. The value proposition describes the business’s uniqueness, the value it offers to customers and
why customers should buy from one business over another.
Venture capitalist: Venture capitalists typically offer larger loans to somewhat established
businesses in exchange for an ownership share and active role in the company. Venture capitalists tend to invest in
companies that are expected to quickly grow and have the potential of becoming large scale businesses.
Vision statement: A vision statement describes what a business wants to achieve and what it wants to
offer its customers. The statement should be brief, easy to remember, inspirational, based on the company’s values
and focused on the future. It can also help attract and motivate future employees.